Shipping policy

PAWPERIMETER, LLC

SHIPPING POLICY AND DELIVERY TERMS

Effective Date: November 1st 2025

LEGAL NOTICE — READ BEFORE PURCHASING

THIS SHIPPING POLICY CONSTITUTES A LEGALLY BINDING COMPONENT OF THE AGREEMENT BETWEEN YOU ("CUSTOMER," "PURCHASER," "YOU") AND PAWPERIMETER, LLC ("COMPANY," "WE," "US," "OUR"). BY PLACING AN ORDER ON THIS WEBSITE, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS SHIPPING POLICY IN ITS ENTIRETY.

THIS POLICY IS INCORPORATED BY REFERENCE INTO OUR TERMS OF SERVICE AND RETURN AND REFUND POLICY. FAILURE TO READ THIS POLICY DOES NOT EXEMPT YOU FROM BEING LEGALLY BOUND BY ITS TERMS.

ARTICLE I — DEFINITIONS

1.1 "Processing Time" means the period between order placement and tender of the shipment to the carrier, excluding weekends, holidays, and non-business days.

1.2 "Transit Time" means the period between carrier receipt of the shipment and delivery to the destination address.

1.3 "Delivery Confirmation" means carrier tracking data indicating the package was delivered to the address provided by Customer, including but not limited to electronic scans, GPS data, photographic evidence, or signature confirmation.

1.4 "Delivery Window" means the maximum period of forty-five (45) days from order placement within which delivery may occur.

1.5 "Carrier" means any third-party shipping company, postal service, logistics provider, or delivery service utilized to transport shipments.

ARTICLE II — ORDER PROCESSING

2.1 Processing Timeframe. Orders are typically processed within two to three (2–3) business days of payment confirmation.

2.2 Business Days. Processing times are calculated in business days only and exclude weekends, federal holidays, and other non-business days.

2.3 Processing vs. Transit. Processing time is separate from and does not include shipping transit time. Total delivery time equals processing time plus transit time.

2.4 Order Confirmation. Upon shipment, Customer will receive a confirmation email containing tracking information. Tracking may take twenty-four to forty-eight (24–48) hours to activate and display updated status.

2.5 Processing Delays. Processing times may be extended during periods of high order volume, promotional events, holidays, staffing limitations, or other operational factors. Such delays do not constitute grounds for cancellation, refund, or chargeback.

ARTICLE III — SHIPPING TIMEFRAMES AND DELIVERY WINDOW

3.1 Estimated Delivery. Estimated delivery time is seven to fourteen (7–14) business days after processing.

3.2 Maximum Delivery Window. Due to factors outside PawPerimeter's control, actual delivery may take up to FORTY-FIVE (45) DAYS from the date of order placement.

3.3 Factors Affecting Delivery. Delivery timeframes may be affected by factors including but not limited to:

(a) Carrier delays and service disruptions

(b) Routing errors and misrouting

(d) Peak shipping seasons (holidays, promotional periods, sales events)

(e) Carrier capacity limitations

(f) Customs inspections and processing (international shipments)

(g) Global logistics disruptions and supply chain issues

(h) Carrier facility closures or operational issues

(i) High order volume

(j) Address verification delays

(k) Local delivery conditions

(l) Government actions, regulations, or restrictions

(m) Pandemics, epidemics, or public health emergencies

(n) Labor disputes, strikes, or work stoppages

(o) Any other circumstances beyond PawPerimeter's reasonable control

3.4 Extended Transit. Customer expressly acknowledges that the factors listed above are common, expected, and outside PawPerimeter's control, and that such factors may result in delivery times approaching or reaching the full forty-five (45) day window.

ARTICLE IV — DELIVERY ESTIMATES ARE NOT GUARANTEES

4.1 ESTIMATES ONLY. ALL DELIVERY TIMEFRAMES PROVIDED BY PAWPERIMETER ARE ESTIMATES ONLY AND DO NOT CONSTITUTE GUARANTEES, WARRANTIES, OR BINDING COMMITMENTS OF ANY KIND.

4.2 Customer Acknowledgment. BY PLACING AN ORDER, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT:

(a) All delivery timeframes are estimates only, not guarantees

(b) Actual delivery may take up to forty-five (45) days

(d) SHIPPING DELAYS ARE NOT GROUNDS FOR REFUNDS, RETURNS, CANCELLATIONS, OR CHARGEBACKS UNDER ANY CIRCUMSTANCES

(e) Customer must allow the full forty-five (45) day delivery window before claiming non-receipt

(f) PawPerimeter makes no guarantee regarding delivery speed, timing, or date

(g) Estimated delivery dates displayed at checkout or in communications are approximations only

4.3 No Liability for Delays. PawPerimeter shall not be liable for any delays in shipment or delivery, regardless of cause, including delays caused by carriers, logistics providers, customs authorities, weather, or any other factor.

4.4 No Compensation for Delays. Customer is not entitled to any refund, credit, discount, compensation, or other remedy for shipping delays within the disclosed forty-five (45) day delivery window.

ARTICLE V — TRANSFER OF RISK AND TITLE

5.1 Transfer Upon Tender. Risk of loss and title to all products shall pass from PawPerimeter to Customer upon tender of the shipment to the carrier.

5.2 Carrier Responsibility. Once a shipment is in the carrier's possession, the carrier — not PawPerimeter — is responsible for the safe and timely delivery of the package.

5.3 PawPerimeter's Responsibility Ends. PawPerimeter's responsibility for any shipment terminates upon tender to the carrier. PawPerimeter is not responsible for any loss, damage, delay, or misdelivery occurring after the carrier takes possession.

5.4 Carrier as Independent Contractor. All carriers are independent third parties and are not agents, employees, or representatives of PawPerimeter. PawPerimeter is not liable for the acts, omissions, negligence, or failures of any carrier.

ARTICLE VI — TRACKING

6.1 Tracking Information. Tracking information will be provided via email once the order ships.

6.2 Tracking Activation. Tracking may take twenty-four to forty-eight (24–48) hours to activate and begin displaying status updates after shipment.

6.3 Tracking Updates. Tracking status may not update daily. Periods without tracking updates are normal carrier behavior and do not indicate a problem with the shipment.

6.4 "In Transit" Status. An "In Transit" status that remains unchanged for several days is normal and does not indicate the package is lost or delayed beyond expectations.

6.5 Customer Responsibility to Monitor. Customer is responsible for monitoring tracking status and should check the carrier's website directly for the most current information.

6.6 Tracking Limitations. Tracking is provided as a convenience and may not reflect real-time package location. PawPerimeter makes no guarantee regarding tracking accuracy, completeness, or timeliness.

ARTICLE VII — CUSTOMER RESPONSIBILITY — ADDRESS ACCURACY

7.1 Sole Responsibility. CUSTOMER IS SOLELY AND EXCLUSIVELY RESPONSIBLE FOR PROVIDING:

(a) A complete, accurate, and deliverable shipping address

(b) Correct apartment, unit, suite, or building numbers

(d) Correct contact information (email and phone number)

(e) Any special delivery instructions required for successful delivery

(f) Access codes, gate codes, or building entry information if applicable

7.2 Verification Obligation. Customer must verify all shipping information is accurate before completing checkout. Customer's failure to verify address accuracy does not create any obligation on PawPerimeter's part.

7.3 PAWPERIMETER IS NOT RESPONSIBLE FOR:

(a) Orders delivered to incorrect, incomplete, or inaccurate addresses provided by Customer

(b) Failed deliveries due to address errors, typos, omissions, or incomplete information

(d) Packages returned to sender due to address issues

(e) Packages held or refused due to incorrect recipient information

(f) Additional shipping costs to reship orders due to Customer-provided address errors

(g) Packages delivered to previous addresses, old addresses, or default addresses stored in Customer's browser or payment account

(h) Delays or failures caused by incomplete delivery instructions

7.4 Address Corrections. Address corrections after shipment may not be possible. If correction is possible, additional fees may apply. PawPerimeter is not obligated to attempt address corrections.

7.5 No Refunds for Address Errors. Orders shipped to incorrect addresses provided by Customer are not eligible for refund, replacement, or reshipment at PawPerimeter's expense.

ARTICLE VIII — DELIVERY CONFIRMATION AND PROOF OF DELIVERY

8.1 Definition of Delivery. A shipment shall be deemed SUCCESSFULLY DELIVERED when carrier tracking data shows delivery to the address provided by Customer.

8.2 Forms of Delivery Confirmation. Delivery Confirmation includes but is not limited to:

(a) Electronic delivery scan by carrier

(b) GPS-confirmed delivery location

(d) Signature confirmation (if applicable)

(e) Carrier notation of delivery location (front door, mailbox, etc.)

(f) Any other carrier record indicating delivery

8.3 Conclusive Evidence. Carrier Delivery Confirmation constitutes conclusive evidence that the shipment was delivered and that PawPerimeter has fulfilled its shipping obligation.

8.4 No Liability Post-Delivery. PawPerimeter is NOT responsible or liable for:

(a) Packages confirmed as delivered by the carrier

(b) Theft, loss, or disappearance of packages after Delivery Confirmation

(d) Packages taken by third parties after delivery

(e) Weather damage to packages after delivery

(f) Any other loss occurring after Delivery Confirmation

8.5 Delivery to Address, Not Person. Delivery to the address provided constitutes completed delivery. PawPerimeter is not responsible for ensuring the package reaches a specific individual.

ARTICLE IX — LOST PACKAGE CLAIMS AND INVESTIGATION PROCESS

9.1 Claim Timing. Customer must allow the FULL FORTY-FIVE (45) DAY DELIVERY WINDOW to expire before filing a claim of non-receipt. Claims filed before the expiration of this window will not be processed.

9.2 Pre-Claim Requirements. Before filing a non-receipt claim, Customer must:

(a) Verify the shipping address on the order confirmation is correct

(b) Review tracking for the latest status and any delivery attempts

(c) Check with household members, neighbors, building management, front desk, mail room, and any other potential recipients

(d) Check all possible delivery locations (front door, back door, side door, porch, garage, mailbox, parcel locker, etc.)

(e) Contact the local carrier facility to inquire about the package

(f) Wait the full forty-five (45) day delivery window

9.3 Filing a Claim. To file a non-receipt claim, Customer must contact PawPerimeter at support@pawperimeter.com with:

(a) Order number

(b) Description of steps taken to locate the package

9.4 Investigation Process. Upon receipt of a claim, PawPerimeter will conduct an investigation using:

(a) Tracking data and shipment history

(b) Carrier confirmations and delivery scans

(d) Address verification

(e) Carrier investigation and claims process

(f) Any other relevant information

9.5 Investigation Outcome. If investigation supports Customer's claim of non-receipt:

(a) A replacement MAY be issued at PawPerimeter's sole discretion

(b) Refunds are NOT guaranteed and are NOT the default resolution

9.6 Claim Denial. PawPerimeter reserves the right to deny any claim that:

(a) Is filed before the forty-five (45) day window expires

(b) Is not supported by investigation findings

(d) Involves an incorrect address provided by Customer

(e) Contains false or misleading information

9.7 FRAUD WARNING. FALSE CLAIMS OF NON-DELIVERY CONSTITUTE FRAUD. All claims will be investigated, and false claims will be disputed with full evidence including tracking data, Delivery Confirmation, carrier records, and any other relevant documentation. False claims may be reported to payment processors, fraud prevention networks, and law enforcement.

ARTICLE X — PACKAGES MARKED AS DELIVERED

10.1 Delivered Status. If carrier tracking shows "Delivered" but Customer claims non-receipt, Customer must:

(a) Wait twenty-four to forty-eight (24–48) hours, as packages are sometimes scanned as delivered before actual delivery

(b) Check ALL possible delivery locations thoroughly

(d) Check with neighbors and nearby residences

(e) Contact building management, front desk, or mail room

(f) Contact the local carrier facility or post office

(g) File a claim directly with the carrier

10.2 PawPerimeter Not Responsible. PAWPERIMETER IS NOT RESPONSIBLE FOR PACKAGES THAT CARRIER TRACKING CONFIRMS AS DELIVERED. Delivery Confirmation constitutes proof that PawPerimeter has fulfilled its shipping obligation.

10.3 Carrier Claims. Disputes regarding packages marked as delivered must be resolved between Customer and the carrier. PawPerimeter may assist at its discretion but is under no obligation to do so.

10.4 No Automatic Replacement or Refund. Packages showing Delivery Confirmation are not automatically eligible for replacement or refund. Any resolution is at PawPerimeter's sole discretion.

ARTICLE XI — UNDELIVERABLE AND RETURNED PACKAGES

11.1 Undeliverable Packages. If a package is returned to PawPerimeter as undeliverable due to:

(a) Incorrect, incomplete, or inaccurate address provided by Customer

(b) Refused delivery by Customer or recipient

(d) Insufficient or invalid address information

(e) Recipient not available after multiple delivery attempts

(f) Access issues (gated community, locked building, etc.) without proper instructions

(g) Any other reason attributable to Customer

11.2 Reshipping Costs. Customer shall be solely responsible for all reshipping costs to resend a returned or undeliverable package. PawPerimeter is not obligated to reship until reshipping costs are paid.

11.3 No Refunds. REFUNDS WILL NOT BE ISSUED FOR PACKAGES RETURNED AS UNDELIVERABLE DUE TO CUSTOMER ERROR OR CUSTOMER-PROVIDED INFORMATION.

11.4 Abandoned Packages. Packages returned to PawPerimeter that are not reclaimed or reshipped within thirty (30) days may be deemed abandoned. Abandoned packages are not eligible for refund or reshipment.

ARTICLE XII — ORDER MODIFICATIONS AND CANCELLATIONS

12.1 Modification Window. Orders may be modified or cancelled ONLY if they have not yet been processed or shipped.

12.2 No Cancellation After Processing. Once an order has been processed, tendered to a carrier, or shipped, it CANNOT be cancelled, modified, or intercepted.

12.3 Contact for Changes. If modification or cancellation is needed, Customer must contact PawPerimeter immediately at support@pawperimeter.com PawPerimeter will make reasonable efforts to accommodate requests but does not guarantee modifications can be made.

12.4 No Cancellation for Delays. Orders cannot be cancelled due to shipping delays. Shipping delays do not entitle Customer to cancellation or refund.

ARTICLE XIII — INTERNATIONAL SHIPPING

13.1 Customs and Duties. International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, and other charges imposed by the destination country.

13.2 Customer Responsibility. ALL customs duties, taxes, and fees are the SOLE RESPONSIBILITY OF THE CUSTOMER and are NOT included in the product price or shipping cost.

13.3 Customs Delays. International delivery times may be significantly extended due to customs processing, inspections, and clearance procedures. Such delays are outside PawPerimeter's control and do not constitute grounds for refund or chargeback.

13.4 Customs Seizure. PawPerimeter is not responsible for packages seized, held, or destroyed by customs authorities. No refund will be issued for packages confiscated by customs.

13.5 Refused Customs Charges. If Customer refuses to pay customs duties or taxes and the package is returned, Customer is responsible for all return shipping costs and original shipping costs are not refunded.

ARTICLE XIV — PEAK SEASON SHIPPING

14.1 Peak Periods. During high-volume periods including but not limited to holidays, promotional events, sales, and seasonal peaks, Customer should expect:

(a) Longer processing times

(b) Extended carrier transit times

(d) Carrier service disruptions

14.2 No Guarantees During Peak Periods. Delivery estimates provided during peak periods are subject to greater variability. PawPerimeter makes no guarantee of delivery timing during peak seasons.

14.3 No Special Treatment. Orders placed during peak periods are not entitled to expedited processing or priority treatment unless explicitly purchased.

ARTICLE XV — CHARGEBACK PROHIBITION FOR SHIPPING DELAYS

15.1 COVENANT NOT TO DISPUTE. BY PLACING AN ORDER, CUSTOMER EXPRESSLY COVENANTS AND AGREES NOT TO INITIATE ANY CHARGEBACK, PAYMENT DISPUTE, CLAIM, OR REVERSAL WITH ANY BANK, CREDIT CARD ISSUER, PAYPAL, OR PAYMENT PROCESSOR FOR SHIPPING DELAYS.

15.2 Customer Acknowledgment. Customer acknowledges and agrees that:

(a) Delivery may take up to forty-five (45) days

(b) Shipping delays are common, expected, and outside PawPerimeter's control

(d) Customer waives any right to dispute charges based on shipping delays

15.3 Chargeback Response. Chargebacks filed for shipping delays within the disclosed forty-five (45) day window will be disputed with comprehensive documentation, including:

(a) This Shipping Policy as accepted by Customer

(b) Policy Acceptance Event records (timestamp, IP address, checkbox confirmation)

(d) Evidence that delivery window has not expired

(e) Order records and transaction history

(f) Customer communications

15.4 Consequences. Customers who file chargebacks in violation of this policy may face:

(a) Permanent ban from future purchases

(b) Reporting to fraud prevention databases

(d) Legal action where permitted

15.5 Fraud. Filing a chargeback for shipping delays after agreeing to this policy constitutes fraud and bad faith and will be reported accordingly.

ARTICLE XVI — LIMITATION OF LIABILITY

16.1 No Liability for Shipping Issues. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWPERIMETER SHALL NOT BE LIABLE FOR ANY:

(a) Shipping delays, regardless of duration or cause

(b) Lost, stolen, or damaged packages

(d) Carrier errors, negligence, or failures

(e) Customs delays, seizures, or fees

(f) Consequential damages arising from delivery issues

(g) Any other shipping-related losses or damages

16.2 Maximum Liability. In no event shall PawPerimeter's liability for any shipping-related claim exceed the shipping cost actually paid by Customer for that order.

16.3 Third-Party Carriers. PawPerimeter is not liable for acts, omissions, delays, or failures of third-party carriers. All carrier-related claims must be pursued directly with the carrier.

ARTICLE XVII — CONTACT INFORMATION

For shipping questions, tracking assistance, or delivery issues:

Email: pawperimeter@outlook.com

Please include your order number in all correspondence.

ACKNOWLEDGMENT

BY PLACING AN ORDER, YOU ACKNOWLEDGE AND AGREE THAT:

(1) YOU HAVE READ THIS SHIPPING POLICY IN ITS ENTIRETY

(2) YOU UNDERSTAND THAT DELIVERY MAY TAKE UP TO FORTY-FIVE (45) DAYS

(3) YOU UNDERSTAND THAT ALL DELIVERY TIMEFRAMES ARE ESTIMATES, NOT GUARANTEES

(4) YOU UNDERSTAND THAT SHIPPING DELAYS ARE NOT GROUNDS FOR REFUNDS OR CHARGEBACKS

(5) YOU ARE SOLELY RESPONSIBLE FOR PROVIDING ACCURATE SHIPPING INFORMATION

(6) YOU AGREE NOT TO FILE CHARGEBACKS FOR SHIPPING DELAYS

(7) RISK OF LOSS TRANSFERS TO YOU UPON TENDER TO THE CARRIER

(8) DELIVERY CONFIRMATION CONSTITUTES PROOF OF DELIVERY

(9) THIS POLICY IS LEGALLY BINDING AND ENFORCEABLE

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